Her courage caught the attention of Michael Hartwell, the CEO, who recognized her empathy and skill. He offered Catherine a full-time role as Director of Accessibility and Inclusion. Over the next months, she transformed the company culture, installing accessibility systems and teaching employees to value inclusion. What began as a small act of kindness reunited a family and reshaped a corporate world, proving that even the quietest person can create monumental change—and that heroes don’t always wear capes; sometimes, they just know when to say hello.
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